Name

ibiaTV – Your Entertainment Provider

A product by Ibia Television Services CC

Registration No. CC/2020/00568 

Business Location

Windhoek, Namibia

Description of Business

IbiaTV is an online Namibian subscription based streaming platform that provides a wide range of Movies, Series and Live TV channels- anywhere, anytime under your control., and more on thousands of internet-connected devices. You can watch anytime you want, anywhere you want, whenever you want and cancel anytime you want you are in control– all for one low monthly price. There's always something new to watch and new series and movies are added every week! IbiaTV – NamibiaTV because it was made and developed by Namibians for Namibians.

This Privacy Statement explains our practices, including your choices, regarding the collection, use, and disclosure of certain information, including your personal information in connection with ibiaTV. 

Contacting Us

If you have general questions about your account or how to contact customer service for assistance, please visit our online help center at help.ibiatv.com. For questions specifically about this Privacy Statement, or our use of your personal information, cookies or similar technologies, please contact our Data Protection Officer/Privacy Office by email at support@ibiatv.com.

If you have specific questions about your account, please contact us through any of the below:

Administration questions: info@ibiatv.com

Media and Content Related questions: contact@ibiatv.com

Subscription questions: subscription@ibiatv.com 

Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.

Collection of Information

We receive and store information about you such as:

Information you provide to us: We collect information you provide to us which includes:

• your name, email address, payment method(s), telephone number, and other identifiers you might use (such as an in-game name). We collect this information in a number of ways, including when you enter it while using our service, interact with our customer service, or participate in surveys or marketing promotions;

• information when you choose to provide ratings, taste preferences, account settings (including preferences set in the "Account" section of our website), or otherwise provide information to us through our service or elsewhere.

Information we collect automatically: We collect information about you and your use of our service, your interactions with us and our advertising, as well as information regarding your network, network devices, and your computer or other ibiaTV capable devices you might use to access our service (such as gaming systems, smart TVs, mobile devices, set top boxes, and other streaming media devices). This information includes:

• your activity on the IbiaTV service, such as title selections, shows you have watched, search queries, and activity in IbiaTV games;

• your interactions with our emails and texts, and with our messages through push and online messaging channels;

• details of your interactions with our customer service, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings;

• device IDs or other unique identifiers, including for your network devices, and devices that are IbiaTV capable on your Wi-Fi network;

• resettable device identifiers (also known as advertising identifiers), such as those on mobile devices, tablets, and streaming media devices that include such identifiers (see the "Cookies and Internet Advertising" section below for more information);

• device and software characteristics (such as type and configuration), connection information including type (wifi, cellular), statistics on page views, referring source (for example, referral URLs), IP address (which may tell us your general location), browser and standard web server log information;

• information collected via the use of cookies, web beacons and other technologies, including ad data (such as information on the availability and delivery of ads, the site URL, as well as the date and time). (See our "Cookies and Internet Advertising" section for more details.)

Information from partners: We do not collect information from other companies with whom you have a relationship (“Partners”). These Partners might include (depending on what services you use): your TV or internet service provider, or other streaming media device providers who make our service available on their device; 

Information from other sources: We also obtain information from other sources. We protect this information according to the practices described in this Privacy Statement, plus any additional restrictions imposed by the source of the data. These sources vary over time, but could include:

• service providers that help us determine a location based on your IP address in order to customize our service and for other uses consistent with this Privacy Statement;

• payment service providers who provide us with payment or balance information, or updates to that information, based on their relationship with you;

• online and offline data providers, from which we obtain aggregated demographic, interest based and online advertising related data;

• publicly-available sources such as publicly available posts on social media platforms and information available through public databases associating IP addresses with internet service providers (ISPs);

Use of Information

We use information to provide, analyze, administer, enhance and personalize our services and marketing efforts, to manage member referrals, to process your registration, your orders and your payments, and to communicate with you on these and other topics

Your Information and Rights

You can request access to your personal information, or correct or update out-of-date or inaccurate personal information we hold about you. You may also request that we delete personal information that we hold about you.

Security

We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information.

Children

You must be at least 18 years of age or older to subscribe to the IbiaTV service. Minors may only use the service with the involvement, supervision, and approval of a parent or legal guardian.

Changes to This Privacy Statement

We will update this Privacy Statement from time to time in response to changing legal, regulatory or operational requirements. We will provide notice of any such changes (including when they will take effect) in accordance with the law on our platform. Your continued use of the IbiaTV service after any such updates take effect will constitute acknowledgement and (as applicable) acceptance of those changes. If you do not wish to acknowledge or accept any updates to this Privacy Statement, you may cancel your use of the IbiaTV service. To see when this Privacy Statement was last updated, please see the "Last Updated" section below.