How to get help?
Email HelpDesk
Send Error via eMail
Send Complaint via eMail
Report incident via email to support@ibiatv.com
As soon as your email is received our support agents will get on the incident and escalate it to Tier 2 support, if they cannot solve the initial incident upon receiving it. Tier 2 should resolve the issue within a 72 hours threshold. If there is no progress we will escalate the incident to Tier 3 support which should allow the incident to be resolved within a threshold of 2 weeks. We will reach out to our client via email or phone call.